Shipping policy

Delivery Coverage

Our delivery service is available within the Hong Kong region. An additional charge may apply for remote areas, depending on the circumstances.

Shipping Fee

Enjoy free shipping when you purchase gardening products with HK$250 or above.
If the order amount does not meet the free shipping threshold, the items will be delivered via SF Express, and the delivery fee will be paid by the customer upon receipt. SF Express will calculate the fee based on the weight and destination of the order.
For reference, please see the SF Express rate chart at the following link:
https://htm.sf-express.com/hk/tc/download/HK-Express-Service-Rate-sender-paid.pdf

Delivery Time

We will process your order as soon as possible after receiving it. Delivery is usually arranged within 1 to 3 working days after order confirmation.
Delivery times may vary depending on the destination. Please refer to the shipping notification for specific delivery details.

Delivery Method

We typically use our logistics partners to ensure your order is delivered safely.
If you have any special delivery requests, please include them in the order remarks or contact our customer service.

Delivery and Receipt Notes

Please ensure someone is available to sign for the delivery to ensure smooth receipt.
If no one is available to sign in person, please provide clear instructions such as door number or contact details of the recipient to assist the delivery personnel.

Contact Us

If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer service team. We are here to assist you.